By using our services you agree to the following terms and conditions. We reserve the right to modify these terms at any time, so please review them periodically. Our services are provided "as is" and we are not responsible for any damages or losses resulting from their use. By using our services, you agree to indemnify and hold us harmless from any or damages arising from your use of our services. ​​

We are dedicated to providing outstanding service to all of our clients. Our top priority is to your complete satisfaction. To ensure mutual understanding, we have outlined specific terms in writing. We have also laid out what will happen in the event that do not go as planned on either side. These are our business terms and conditions.

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Terms and Conditions

 

 Any person related to the Property in any way who instructs us to undertake any services on their behalf accepts these terms and conditions in full.

 

It's important to note that the reports are intended as an independent and accurate record of the property, including its fixtures and fittings, furniture, and décor. However, it should not be considered a guarantee of safety or adequacy of any equipment, furniture, or contents. Our inventory clerks are not responsible for inspecting any areas that are inaccessible or pose a risk to safety or health. 

We are dedicated to providing Services that are as environmentally considerate and paperless as possible. Our digital Inventory software allows for reports to be prepared, published, viewed and stored online. Reports can be emailed or sent to PDF directly from the system and we encourage you to use digital copies of reports wherever possible. Our service does not include the provision of hard-copy reports.

Whilst we commit to taking exceptional care of all our reports, we cannot be held liable for any errors or omissions.

This statement is a part of our terms and conditions regarding the responsibility of the client to review the report and notify us of any disputes within seven working days. We will then take appropriate steps to attend to the issues reported. After seven days will incur an admin fee.

Meter readings, including photographs where possible, will be included in reports providing the meters are safely accessible. In any event, you are responsible for letting our Inventory Clerks know the locations of the meters in advance of the inspection. Meter readings should always be double checked by the appropriate utility company.

It’s not our responsibility to test electrical items and we can’t be held liable for any faults. We’ll check fitted light bulbs and light switches only to make sure they work and only when We believe it is safe and practical to do so. All listed electrical items should be considered complete, including plugs and flexes, unless otherwise stated.

We will take every care to ensure the Clerk’s tools of the trade are in full working order; however we cannot be held responsible for the failure of any tools, such as tablet devices or cameras, etc.

The Inventory does not serve to guarantee or report on the suitability or safety of any contents or equipment. Its purpose is purely to serve as a record of the existence and condition of the listed items at the date of the Inventory report.

The descriptions set out in the Inventory are for the purposes of identification only.

CANCELLATIONS AND NO-SHOWS

Where an inspection is cancelled on the day of the visit, or where we are unable to gain access to the Property at the agreed appointment time, we reserve the right to make a charge of the full fee quoted.

Where a cancellation is made by you with 24 hours or more notice, there will be nothing to pay.

Charges may be made where our Clerks incur delays related to, for example, waiting more than 20 minutes beyond the appointment time for you or a tenant to arrive; where there is a delay in the provision of keys or documentation required; where items listed on the Inventory have not been returned to the correct places and cannot be immediately located, or where something beyond their control prevents them gaining access to the Property.

We reserve the right to apply a charge where our clerks are unable to gain access to the Property for up to 20 minutes after the agreed time.

If when we attend the property it is not in the hand-over condition required for the relevant service We reserve the right to charge an abortive fee of up to 50% of the agreed cost. We cannot be held liable for any costs or expenses incurred by the Landlord, Agent or any other third party in abortive scenarios but we will rearrange a further inspection once the abortive fee is paid and it is confirmed to Us that the Property is in the required hand-over condition.

In the event of any discrepancy which is not our fault leading to the service needing to be re-undertaken, the follow-up appointment will be classed as a new booking and as such charged at full cost.


In situations where a Property size is incorrectly quoted to us, we will charge appropriately for the difference.

In a situation where a Service is listed at an incorrect price or with other inaccurate information, We reserve the right to refuse any booking made for the incorrectly listed or priced Service.

We take the health and safety of our Clerks very seriously and as such certain exceptions apply to the Services. These are listed in this section.

Where it is deemed dangerous or a risk to health or safety to enter a Property or any part of its interior or outbuildings associated with it, the Clerk will not proceed and there will be no liability on our part for any costs or losses incurred as a result.

The Clerk will immediately inform the Client Contact.


Our Clerks will not complete parts of the report relating to areas of the Property that are not readily accessible. These include:

 

 Basements and cellars

 

 Storage lofts that are not fully and legally converted and accessed by a fitted staircase

Poorly lit rooms

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Locked rooms

Rooms blocked by obstacles

Any room or part of a Property that appears in any way potentially hazardous

The Clerk will not move heavy or large items in order to compile the report and We will not be liable for any detail obscured by such items at the time of the inspection. Items that will not be moved may include but are not limited to:

Sofas and armchairs

Furniture including tables and coffee tables

Beds

Wardrobes, cupboards or cabinets

White goods

Our Clerks will not inspect any outdoor areas or outbuildings during hours of darkness.

Where there is evidence of bug or pest infestations such as bed bugs, cockroaches or fleas our Clerks will abort the inspection, vacate the Property and report immediately to the Client Contact. We cannot be held responsible for any costs or losses incurred due to our Clerk’s decision to abort the inspection under such circumstances.

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 Other than basic checking of light switches to check for functioning light bulbs, our Clerks will not inspect any gas or electrical appliances; machinery; boilers; radiators; water supply or any similar items and will not be responsible for any faults relating to such items.

Our Clerks will take applicable meter readings and photographs, however, where meters are located above head height, obscured by shrubbery or in some other inaccessible or hazardous location, or located on public land or below ground level, then the Clerk will not take readings and will note as such in the report.

Our Clerks will only carry out testing of smoke and carbon monoxide alarms where they are located above head height or in an accessible location.

Windows are checked only for cleanliness and condition but will not be tested.

You accept responsibility for paying all fees due for the Services provided in line with our current price tariff.

Failure to pay within the stated period may result in statutory interest being charged at the prevailing rate, which You can find here on the Government website. This does not prejudice Our rights under this agreement.

Where payment exceeds the stated period, we reserve the right to pass the matter to a debt collection agency of Our choice.

Any queries concerning invoices must be notified in writing within seven days of the invoice date. we will endeavour to deal with invoice queries within a reasonable timeframe and will provide an initial response within 48 hours.

 

Overdue Invoices will incur 'Statutory interest' 8% plus the bank of England base rate. Please see Invoice for Invoice due date.

We reserve the right to amend any parts of our services or pricing without prior notice and at Our full discretion so as to fall in line with legislative, regulatory or market changes or any other reasons deemed appropriate by us.

We reserve the right to amend these terms and conditions of business at any time and any such modifications will be effective immediately upon publishing such changes.

No variation of these terms and conditions will be effective unless agreed in writing by us.